If you are experiencing this error, you are likely to be logged into an alternative The Coach account. Please re-login into the account you used for the website purchase.
To do so:
- Open The Coach App
- Tap on the Program tab
- Tap on the <...> button on the top right
- Tap on "LOG OUT"
- Log in to the correct account
- Begin your journey
In case you don't remember the correct account, please send me the last four digits of your credit card number or the PayPal e-mail you used for the purchase. I'll retrieve the e-mail associated with the transaction.